SHIPPING & RETURNS

APOLLO MODA SHIPPING & RETURNS

📦 Estimated Delivery Times:

  • U.S. & Canada:
    • Fast Shipping: 4-7 days ($7.99)
    • Free Standard Shipping on Orders $150 and more : 10-15 days ($5.99)
  • European Union: 
    • Fast Shipping: 3-5 days 
    • Free Standard Shipping on Orders $150 and more : 7-10 days (*or whatever is equivalent to $150 in other currencies)
  • Handling Time: 2 days pre-shipping

🔗 Tracking:
An email with a tracking number will be sent once your order is dispatched, ensuring you can track its progress.

⏰ Order Processing:

  • Weekdays: 9 to 11 am
  • Orders after Friday noon & weekends: Processed on Monday morning
  • Express orders (Thursday afternoon): Dispatched on Friday and delivered post-weekend due to courier non-operational weekends

 

Cancellations:
To avoid added costs, be certain before ordering as all sales are final.

Exchanges & Returns:

  • Exchanges: We accommodate size/color swaps, not model changes. Order anew for different models.
  • Returns: At the customers expense for all orders. Reach out to support@apollomoda.com for details. Remember:
    • Returns accepted within 30 days post-delivery
    • Items should be as received, tags intact
    • Rejected if used, worn, washed, or damaged 
    • We require images of the merchandise received, before sending them back
    • No free return labels for address errors or wrong sizes; verify details pre-order
    • Once the shoes are sent back to our return center, customer is responsible to share the tracking number to our support email - support@apollomoda.com
    • For orders of three or more pairs of sneakers, a restocking fee of $12 per pair will be charged. We recommend ordering no more than two pairs at a time.
    • Note that sneakers that are marked CUSTOMIZED are made to order and non-returnable

Damaged/Incorrect Goods:
Received faulty or wrong items? Contact us promptly. Such items can be exchanged/refunded. Follow our standard return procedure. Contact: support@apollomoda.com.

Please note that we are not responsible for any stolen packages upon delivery!

📍 Return Address:

8601 Lincoln Blvd, 1-209
Los Angeles, CA 90045

🔗 Reach Out:

Your satisfaction is our commitment. Shop with confidence at APOLLO MODA.